CALL US: (480) 809-5442
TEXT ONLY: (480) 809-5442
HOURS: MON-THURS 10-4
FRIDAY 10-2PM MST
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FAQ

Frequently Asked Questions


How long does it take for my order to ship?

It usually takes 1-2 business days for us to process and ship your order. During busy season please allow 2-4 business days to process and ship. Once an order is processed it ships through USPS. It takes approximately 1-3 business days to receive once shipped. During the Holiday season please allow an additional day or two. Once placing an order you can expect it to arrive within 5-6 business days. 

Do you offer wholesale pricing?

Yes! All the pricing listed on our website is wholesale pricing. You do not need a tax ID number to shop with us, we are not a wholesaler. We offer clothing and accessories at wholesale pricing. To start shopping with us simply create and account and start shopping away, it’s that easy! CREATE AN ACCOUNT BY CLICKING HERE

Do you offer Drop Shipping? 

Yes, we offer drop shipping. We can Drop Ship anywhere you would like! You simply place your order for your customer online. We ship the merchandise to your customer directly from you. The billing info is where the merchandise will be coming from. The shipping info is your customers info. We do not include any receipts, that's online for your records under your account info. The shipping label shows your info as well.  None of the clothing is branded. All clothing has sizes only on tagsYou may use our pics, size charts, descriptions etc as long as you are purchasing the product through us. There is no minimum purchase to take advantage of the service and this service is FREE. We do not supply data sheets, it would be up to you to keep tabs on inventory. Most of our drop shippers will drop ship the newest looks as we get them in weekly. This lessons the chance of inventory not being in stock and offers your customers the newest, trendiest looks! To make sure to be notified first when new arrivals are in sign up for our newsletter by clicking here: http://www.poutinpink.com/mailing-list.html. This will also give you a 10% discount off your first order.  

Can I use your images? 

You may use our images as long as you are purchasing from Pout In Pink LLC or plan to purchase from us. 

How do I return or exchange an item once received? 

Here at Pout In Pink we want you to be 100% satisfied with your purchase. If you are not completely satisfied with your purchase please make sure to take the following steps:

1. Call or text us at 480.809.5442 to receive an RMA number. YOU MUST HAVE AN RMA NUMBER TO RETURN ANY MERCHANDISE. If you do not have an RMA number your exchange will not be accepted.

2. Items must not be worn, used or tampered with and placed in original packing.  If items are in less then perfect condition the items will be sent back at the customers expense. 

3. You may return your merchandise for store credit within 5 days of delivery as long as it's not a Holiday or Clearance item. 

4. If you chose a size of clothing and it is to big or to small and you would like to exchange please text us at 480.809.5442. The customer is responsible for shipping costs both ways. We do our best to give you a "guideline" size chart. Everything is hand made and varies from outfit to outfit so please ask for measurements ahead of time by texting 480.809.5442. 

5.  We are not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. Make sure you are provided with a tracking number or delivery confirmation and keep this for your records.

6. All Holiday items and discontinued/clearance items are a final sale and can not be exchanged no exceptions. 

7. Once an order is shipped, if you would like to return merchandise for a store credit/exchange you are responsible for the shipping costs both ways (Unless it was an error on our part) When returning if we receive your package and you do not want to pay the funds to have it shipped back a 20% restocking fee will apply before a refund is issued. The refund will not include shipping costs. 

8. If an incorrect address is entered and the package is undeliverable the customer will be responsible for all shipping fees. If the package is shipped back to us and the customer does not want to pay additional shipping fees to have the package sent back out, a 20% restocking fee will apply before a refund is issued. 

If you ordered the wrong merchandise and realized it after checkout contact us immediately. Our shipping hours are not the same as our customer service hours so there is a good possibility it could ship before the correction is made. We are not responsible for incorrect orders. If we do still have your order when contacted we can exchange the incorrect merchandise to the correct merchandise. If we have it in stock. If not we can exchange for another item. If you decide to remove merchandise entirely before package is shipped a 20% restocking fee will apply.

Can I cancel my order once placed?

Once an order is placed if you decide to cancel it there will be a 20% restocking fee. If an incorrect address is entered and the package is undeliverable the customer will be responsible for all shipping fees. If the package is shipped back to us and the customer does not want to pay additional shipping fees to have the package sent back out, a 20% restocking fee will apply before a refund is issued. We DO NOT change anything with your shipping address. Once the order is submitted a label is automatically generated. Please DOUBLE and TRIPLE check your shipping address to prevent your package from being "undeliverable". If your package is undeliverable we are not responsible for lost or stolen packages. Once the undeliverable package is received on our end (if received) you will be notified and asked for the correct address. At this time postage will be due to reship. If we do not receive your package do to a "reroute" from the postal service we are not responsible for the lost or stolen items. 


If you ordered the wrong merchandise and realized it after checkout contact us immediately. Our shipping hours are not the same as our customer service hours so there is a good possibility it could ship before the correction is made. We are not responsible for incorrect orders/addresses. If we do still have your order when contacted we can exchange the incorrect merchandise to the correct merchandise. If we have it in stock. If not we can exchange for another item. If you decide to remove merchandise entirely before package is shipped a 20% restocking fee will apply. 


My coupon code I am trying to use isn't working, why? 

Most of our promotions are non stackable, meaning you can only use one promotion at a time. If you have a store credit issued with us you will be able to use two coupons at once. Your credit as well as the current discount we are offering. If you are using a current promotion and only one and it's not working please refresh and/or switch your browser. Promotions do not apply to already discounted items. If that still doesn't work please call or text us 480.809.5442 for further assistance.

How do I know how much shipping is going to be? 

Standard USPS shipping rates. Shipping rates vary depending on weight of item(s). Packages under 16oz ship First Class USPS unless you have paid for rush shipping. All packages 1 pound and over will ship Priority Mail. All packages will be sent using United States Postal Service. We are not responsible for lost or stolen packages so please make sure to call us to purchase insurance after you checkout, or leave notes at checkout.

Rate are as follows: US CONT Customers Only 

STANDARD SHIPPING

Orders are shipped in the order they are received. 15.9oz and under ship first class. Anything 1 pound and over ship Priority Mail. Processing time is 1-3 business days for us to process and pack your order. Once processed please allow 2-5 business days to ship/receive. Most customers receive their orders within 5-7 business days or sooner from the date of purchase.

$0.00 - $49.99 - $5.99 Standard Shipping

$50.00 - $99.99 - $9.99 Standard Shipping

$100.00 - $149.99 - $12.99 Standard Shipping

RUSH SHIPPING 

Rush shipping puts your order in front over everyone else, there is no processing time only shipping time which is 2-3 business days. We ship all Rush order Priority Mail. Make sure to text us at 1.480.809.5442 of you place a rush order. 

$0.00 - $49.99 - $15.99 RUSH Shipping

$50.00 - $99.99 - $19.99 RUSH Shipping

$100.00 - $149.99 - $22.99 RUSH Shipping

How do I know if my order has shipped? 

Once your order has shipped you will receive an email form us stating it has shipped along with a tracking number. If you do not receive this email within 2/3 business days after placing the order please log into your account to check the status of your order by CLICKING HERE Some of the email shipping confirmations get marked as spam and some emails are entered incorrectly and are undeliverable. 




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